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Wayside Pizza
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Privacy Policy

Last updated: 09/17/2026

1. Refund & Return Policy – Wayside Pizza

At Wayside Pizza, we want every customer to enjoy their order. If there is ever an issue with your purchase, we are here to help. Please review our refund and return guidelines below.

Order Accuracy Issues                                                                     If your order is incorrect, missing items, or not prepared as requested, please contact us within 30 minutes of receiving it. We will gladly remake the item or provide an appropriate solution.

Quality Concerns                                                                           If you receive an item that is not up to our quality standards, please notify us immediately. We may request a photo of the item so we can address the issue and improve our service.

Refund Eligibility                                                                             Refunds may be issued in the following situations:

  • Duplicate order or duplicate charge
  • Order not received
  • Incorrect order that cannot be corrected
  • Verified quality issue

Refunds are issued back to the original payment method. Please allow 3–5 business days for your bank to process the refund.

Non‑Refundable Situations                                                     We cannot offer refunds for:

  • Orders where the customer changes their mind after food is prepared
  • Items that were consumed more than halfway
  • Delivery delays caused by weather, traffic, or factors outside our control

Cancellations                                                                                   Orders may be canceled within 5 minutes of placing them. After food preparation begins, cancellations may not be eligible for a refund.

Contact Us                                                                                       If you need help with an order, please contact us:

Wayside Pizza

Phone: 978-230-7280

Email: waysidepizzeria@gmail.com

Address: 730 Boston Post Rd, Sudbury, MA 01776

Payments

We accept Visa, Mastercard, American Express, and Discover.

2. Personal information (PI)

The Services collect Personal Information, including:
  • Name & Contact Details such as first and last name, title, prefix, email address, telephone number, postal address
  • Account Information such as username and password

3. Collection of PI

We and our service providers collect Personal Information in a variety of ways, including through the Services. For example, we collect Personal Information through the Services when you sign up for an account, place an order, or contact customer services. We need to collect Personal Information in order to provide the requested Services.

4. Use of personal information

We and our service providers use Personal Information for the following purposes:
  • Providing the functionality of the Services and fulfilling your requests.
  • Providing you with our newsletter and/or other (personalized) marketing materials.
  • Analyzing Personal Information for business reporting.
  • Aggregating and/or anonymizing Personal Information.

5. Disclosure of personal information

We disclose Personal Information:
  • [Insert any vendors or service providers or third parties you share or disclose personal information to]
  • To Oracle, the provider of the Oracle Restaurants eStore platform. We use the Oracle Restaurants eStore platform to manage order taking, our marketing campaigns, and to generate aggregated analytics information, as described above.

6. Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

7. Rights and access

You may have a right to know, access, erase, and correct the Personal Information we hold about you and if you would like to exercise these rights, please contacts us at the contact information below.

8. Retention period

We retain your Personal information for [appropriate time period for the purposes listed above]

9. Sensitive information

We ask that you not send us, and you not disclose, any other sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic or health characteristics, criminal background, or trade union membership) on or through the Services.

10.Contacting Us

[Full legal name of entity that operates the Restaurant], located at [full address], is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at [EMAIL ADDRESS], or: [POSTAL ADDRESS]
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

11. Updates to this privacy policy

The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version can be found on the Website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website)